FREQUENTLY ASKED QUESTIONS

Do HerbJar cleansers remove waterproof mascara?


Yes, the cleansing oils and creams are equally effective and they remove all types of makeup, including waterproof mascara.




How should HerbJar products be stored?


Store in a dry place and avoid dripping water into the products. Do not store in poorly ventilated bathrooms or shower rooms where condensation may build up in the jars. The ideal storage temperatures are between 18 and 22 C. As HerbJar moisturisers contain no emulsifiers or stabilisers, their consistency will vary with the temperature at which they are stored. Keep the products away from direct sunlight or any other source of heat. During heat waves in summer, move your HerbJar products to a cooler part of the house, or refrigerate if necessary. If the moisturisers are kept in a melted state for long periods of time, they may separate. If this happens, stir the cream gently to homogenize it and move it to a cooler place.




How effective are HerbJar cleansers?


Despite the fact that they contain no soap, surfactants or harsh chemicals, HerbJar's cleansing creams and oils are extremely effective. Some of our clients have reported using a cleanser after taking a shower. To their amazement, the cotton pad still picked up traces of dirt from the skin. The products condition the skin while they cleanse, so they are suitable for frequent use.




How should HerbJar moisturisers be applied?


Remember that a very small amount of water-free moisturiser goes a long, long way. Conventional face creams and lotions are about three quarters water. Therefore, when using a water free moisturiser, you need to apply only about a quarter of the amount you would use with a conventional one. Here are a few tips: - Apply to damp or wet skin. - Start with a tiny amount of product and top up if necessary. An amount the size of a rice grain will often be enough for the entire face. - Spreading the cream on your palms before putting it onto your face or body will make it easier to apply a thin, even layer. - Massage with water till the cream is fully absorbed. You will find a more energetic massage is required than if you were using a water-based lotion. That's absolutely fine: your skin will love it. Too much product in one application? It's a common mistake, as most people need to learn how little water-free moisturiser the skin needs. If you've applied too much, either wipe away with a clean tissue or cloth, or spread the cream down to your neck, arms etc.




Are the HerbJar skin care products vegan?


The ingredients used in HerbJar products are vegan, with the sole exception of beeswax. We believe that supporting beekeepers is good for the environment, so why not enjoy the excellent skin conditioning properties of beeswax?




Is it possible to place an order from outside the UK?


Yes, we ship internationally. Please see the shipping charges page (link at bottom of the page)




How do I identify my skin type?


Dry Skin This skin type suffers from a lack of sebum – the oily-waxy substance that lubricates our skin and protects it from the elements. If you examine your face closely in a mirror and you notice the skin pores are hardly visible or not visible at all, then your skin tends to be dry. A major disadvantage of dry skin is that it gets reduced amounts of Vitamin E antioxidants. The only mechanism for Vitamin E to get to our epidermis is through the sebum. Less sebum inevitably means fewer antioxidants, which leaves the skin more exposed to UV and other types of oxidative damage. So if you have dry skin, it is essential to regularly apply a moisturiser with Vitamin E. Oily Skin The oily skin type produces too much sebum, which can make your face look oily or shiny. The pores are enlarged and poor cleansing easily results in black heads developing. Oily skin is more at risk of breakouts, therefore a regular cleansing routine is important. The advantage of oily skin is that it is slower to age, as the increased amount of sebum delivers plenty of moisturising factors and Vitamin E antioxidants to the skin surface. A common error in looking after oily skin is too much cleansing, sometimes using harsh products, which will irritate the skin and further stimulate sebum overproduction. Using a gentle cleanser followed by a suitable moisturiser is recommended. Avoid over-drying your skin, as that will stimulate the sebaceous glands to produce even more oil. Normal or Combination Skin The normal skin type is perfectly balanced – not too oily, not too dry; but few people enjoy that perfect balance. It is often the case that the skin is is slightly oily on the forehead, nose and chin (the so-called T-zone) and slightly dry on the cheeks. In extreme cases, different types of moisturisers are necessary to match the needs of each area, but for most people a moisturiser for combination skin will do a good job on the entire face.




How should the HerbJar's face cleansers be used?


Step 1: Apply a few drops of cleansing oil or up to a pea size quantity of cream on wet skin.
Step 2: Splash more water onto your face, then, with a dry cotton pad, wipe with a circular motion, applying a little pressure. Repeat Steps 1 and 2 till all the dirt or make-up is removed from your face.
Step 3: Apply a moisturiser while your skin is still damp.





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